Return & Exchange

 

AT teeground, CUSTOMER SATISFACTION IS ALWAYS OUR TOP PRIORITY.
OUR DEDICATED QUALITY CONTROL AND QUALITY ASSURANCE TEAMS WILL INSPECT YOUR ITEMS PRIOR TO SHIPPING. OUR PRODUCT QUALITY IS GUARANTEED. HOWEVER, YOU DO NEED TO CAREFULLY AND ACCURATELY CHECK YOUR SIZE BEFORE BUYING. PLEASE KINDLY REFER TO THE SIZE CHARTS ON THE PRODUCT PAGE.

IF YOU ARE NOT SATISFIED WITH THE ITEMS YOU RECEIVED, WE CAN EASILY ARRANGE AN EXCHANGE OR A REFUND FOR YOU.

 30 DAY RETURNS WARRANTY

CUSTOMERS CAN CONTACT US WITHIN 30 DAYS OF RECEIVING THE ITEM. IF YOU HAVE RECEIVED A DEFECTIVE OR DAMAGED ITEM, THE WRONG SIZE OR THE WRONG PRODUCT, PLEASE CONTACT US IMMEDIATELY .

HOW TO REACH US

HOW TO REACH US

CONTACT US AND DESCRIBE THE ISSUE IN DETAIL, INCLUDING THE RETURN REASON, ALONG WITH YOUR ORDER NUMBER AND SKU PRODUCT NUMBER. FOR DEFECTIVE, INCORRECT OR NOT AS DESCRIBED ITEM, PLEASE SEND US A CLEAR PICTURE OR VIDEO OF THE PROBLEM.

OUR SOLUTIONS:
1. teeground' S RESPONSIBILITY:
IF OUR COMPANY IS RESPONSIBLE FOR THE ISSUE, WE WILL ALLOW A RETURN TO OUR WAREHOUSE FOR A REFUND OR AN EXCHANGE.
ONCE WE RECEIVE THE ITEM,WE WILL FULL REFUND OR RESEND A REPLACEMENT. THIS SOLUTION IS ONLY WHEN teeground IS RESPONSIBLE FOR SHIPPING THE WRONG ITEM/ SIZE.

2.CUSTOMER'S RESPONSIBILITY
INCORRECT ORDER(SIZE OF ITEM)
IF THE CUSTOMER HAS ORDERED AN INCORRECT SIZE OR PRODUCT, WE CAN ALSO ALLOW A RETURN. IN THIS CASE, THE CUSTOMER WILL BE RESPONSIBLE FOR THE SHIPPING FEE BOTH WAYS (TO AND FROM OUR WAREHOUSE) FOR AN EXCHANGE. IF THE CUSTOMER CHOOSES A REFUND, WE WILL REFUND THE ORIGINAL PRODUCT PRICE. ALL AND ANY SHIPPING FEES ARE NON-REFUNDABLE.
UNWANTED ITEM
IF THE CUSTOMER DECIDES THAT THEY NO LONGER WANT THE ITEM OR SIMPLY WANT TO EXCHANGE THE ITEM, THEY CAN REPORT THIS TO US WITHIN 30 DAYS OF RECEIVING THE PRODUCT FOR A PARTIAL REFUND OF THE PRODUCT COST.

SATISFACTION GUARANTEE *

YOUR SATISFACTION IS OUR PRIORITY!
IF YOU ARE DISSATISFIED WITH YOUR ORDER, PLEASE CONTACT US WITHIN 30 DAYS OF RECEIVING THE PRODUCT TO REQUEST A RETURN. OUR CUSTOMER SERVICE TEAM WILL HELP YOU COMPLETE YOUR RETURN.

ADDITIONAL NOTES

ALL RETURNS MUST FIRST BE APPROVED BY OUR CUSTOMER SERVICE TEAM.
ALL RETURNED ITEMS MUST BE IN BRAND NEW CONDITION, UNUSED/UNWORN, UNWASHED, COME WITH ALL ORIGINAL TAGS AND THEIR ORIGINAL PACKAGING.
WE DO NOT ACCEPT RETURNS ON INTIMATES, SWIMWEAR, LINGERIE AND BEAUTY ITEMS, OR DISCOUNTED ITEMS, UNLESS A CUSTOMER RECEIVED A WRONG ITEM OR THE ITEM WAS FAULTY.

ORDER CANCELLATION
YOUR ORDER WILL BE REFUNDED BUT NOT INCLOUDING SHIPPING FEE IF IT’S CANCELLED WITHIN 24 HOURS OF PURCHASE (MUST BE SEND E-MAIL TO serviceteeground@gmail.com). PLEASE SUBMIT A HELP TICKET FROM CONTACT US IF YOU DECIDE TO CANCEL THE ORDER. FOR ORDERS CANCELLED AFTER 24 HOURS OF PURCHASE BUT BEFORE SHIPMENT, A 30% CANCELLATION FEE IS APPLIED.PLEASE KIND NOTED,WE WILL NOT ACCEPT ORDER CANCELLATION REQUEST IF THE ORDER HAD ALREADY BEEN PREPARED, IN ANY CASE.