Shopping FAQ

ORDER
1. HOW DO I PLACE MY ORDER?
ORDERING ONLINE FROM TEEGROUND.COM IS EASY! WHEN VIEWING AN ITEM, SIMPLY SELECT THE SIZE, COLOR AND QUANTITY NEEDED AND THEN CLICK ‘ADD TO CART’. ONCE YOU HAVE YOUR DESIRED ITEMS IN YOUR BAG, SIMPLY CLICK THE ‘CHECK OUT’ BUTTON. NEXT, ENTER ANY DISCOUNT COUPON CODES THAT YOU MAY WANT TO USE TO DISCOUNT THE PRICE. FINALLY, YOU WILL BE DIRECTED TO COMPLETE THE SHIPPING ADDRESS, SHIPPING METHOD AND PAYMENT METHOD. A CONFIRMATION EMAIL WILL BE SENT TO YOUR REGISTERED EMAIL ADDRESS CONTAINING THE CONTENTS OF YOUR ORDER!

  1. HOW LONG CAN ITEMS BE STORED FOR IN MY SHOPPING BAG?
    THE SHOPPING BAG YOUR ACCOUNT IS LINKED TO WILL RETAIN ITS CONTENTS UP TO 15 DAYS.
  2. HOW DO I KNOW WHAT SIZE TO CHOOSE?
    YOU CAN CHECK THE HANDY SIZES GUIDES ON THE PRODUCT PAGE AND VIEW OUR SIZE CHARTS FOR EASY REFERENCE.

4.I WOULD LIKE TO CHANGE MY ITEMS ORDERED. WHAT SHOULD I DO?
PLEASE NOTE THAT ORDER CHANGES ARE ONLY ALLOWED IF YOUR ORDER STATUS IS UNFULFILLED.IF SO, YOU MAY E-MAIL SERVICE@SAFETHE.STORE FOR ASSISTANCE.

PAYMENT
1. WHAT KINDS OF PAYMENT ARE ACCEPTED?
WE ACCEPT THE FOLLOWING FORMS OF SECURE PAYMENT:
(1) PAYPAL
(2) CREDIT CARD DIRECTLY((MASTERCARD, VISA, MAESTRO)

  1. WHAT CURRENCIES CAN I PAY?
    WE ACCEPT SEVERAL CURRENCIES. KINDLY NOTE DIFFERENT PAYMENT METHODS SUPPORT DIFFERENT CURRENCIES WHEN CHECKING OUT.
  2. IS MY PRIVACY AND PERSONAL INFORMATION SECURE ON YOUR SITE?
    WE PROVIDE AMONG THE BEST E-COMMERCE SERVICE IN THE INDUSTRY, AND GUARANTEE SECURE PAYMENT PROCESSING AT ALL TIMES
  3. WHY MIGHT MY CREDIT CARD BE REFUSED ?

    YOUR CREDIT CARD MAY BE REFUSED FOR ANY OF THE FOLLOWING REASONS:

    THE CARD MAY HAVE EXPIRED. CHECK THAT YOUR CARD IS STILL VALID.

    YOU MAY HAVE REACHED YOUR CREDIT LIMIT. CONTACT YOUR BANK TO CHECK THAT YOU HAVE NOT EXCEEDED THE AUTHORIZED PURCHASE LIMIT.

    YOU MAY HAVE ENTERED SOME INFORMATION INCORRECTLY. CHECK THAT YOU HAVE FILLED IN ALL THE REQUIRED FIELDS CORRECTLY.

    MAKE SURE YOU’RE USING THE LATEST VERSION OF YOUR WEB BROWSER. MAYBE BECAUSE YOUR BROWSER IS INSTALLED SOME KINDS OF PLUG-INS. PLEASE CLEAR THE COOKIES RESTART THE BROWSER AND THEN TRY AGAIN.
  4. WAS I CHARGED TWICE ?

    YOUR CREDIT CARD WILL ONLY BE CHARGED ONCE AFTER YOUR ORDER SHIPS.

SHIPPING
1. DO YOU SHIP TO MY COUNTRY?
WE SHIP ORDERS ALL OVER THE WORLD. IF YOU WANT TO KNOW MORE DETAILED INFORMATION, PLEASE CHECK THE DEDICATED “SHOPPING INFO”.

  1. HOW MUCH IS THE SHIPPING COST?
    FREE SHIPPING ON ORDER OVER 79,OTHERWISE YOU SHOULD PAY US$9.95.
  2. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
    PLEASE NOTE THE TOTAL TIME = PROCESSING TIME + SHIPPING TIME (THIS DOES NOT INCLUDE ANY CUSTOMS DELAYS, WEEKENDS, HOLIDAY PERIODS AND ANY UNFORESEEN CIRCUMSTANCES.)
    YOU CAN REFER TO THE RELATED INFORMATION HERE FOR MORE DETAILS.
  3. HOW CAN I TRACK MY ORDER?
    AS SOON AS YOUR PACKAGE HAS BEEN SENT OUT, YOU WILL RECEIVE A SHIPPING NOTIFICATION EMAIL FROM US WITH TRACKING NUMBER. YOU CAN TRACK YOUR PACKAGE HERE: HTTP://WWW.17TRACK.NET/EN/TRACK
    IT USUALLY TAKES 2-3 DAYS FOR THE SHIPPING COMPANY TO UPDATE THE LATEST SHIPPING INFORMATION ON TRACKING PAGE, PLEASE CHECK THE INFORMATION 3 DAYS LATER.

RETURN & EXCHANGES
HOW DO I RETURN OR EXCHANGE AN ITEM?
PLEASE UNDERSTAND THAT WE DO NOT ACCEPT RETURNS OR EXCHANGE WITHOUT PRIOR RETURN AUTHORIZATION. THEREFORE IF YOU NEED TO RETURN YOUR ORDER FOR SOME REASON, PLEASE CONTACT OUR CUSTOMER SERVICE STAFF FIRST TO CONFIRM. ONCE YOU ARE AUTHORIZED TO RETURN THE ITEM(S), PLEASE FOLLOW ALL OF THE INSTRUCTIONS PROVIDED.

PLEASE KEEP THE RETURN TRACKING NUMBER ASSOCIATED WITH THE PACKAGE YOU ARE RETURNING TO ENSURE THAT THE PACKAGE IS RETURNED TO OUR WAREHOUSE. SAFETHE.COM IS NOT RESPONSIBLE FOR PACKAGES SENT WITH A RETURN LABEL NOT PROVIDED BY US, OR WITHOUT THE ORIGINAL PACKING SLIP. ALSO, TEEGROUND.COM DO NOT ACCEPT C.O.D. DELIVERIES.

PLEASE NOTE THE FOLLOWING PRODUCT RETURN REQUIREMENTS:
MERCHANDISE MUST BE RETURNED WITHIN 7 DAYS OF RECEIPT;
MERCHANDISE MUST BE UNWORN AND UNWASHED;
MERCHANDISE MUST HAVE ALL TAGS, ORIGINAL PACKAGING, ACCESSORIES AND EMBELLISHMENTS FULLY INTACT;
GIFT CARDS, JEWELRY, UNDERWEAR AND BODYSUITS MERCHANDISE MAY NOT BE RETURNED.


REFUNDS
REFUNDS WILL BE PROCESSED WITHIN APPROXIMATELY 7 TO 10 BUSINESS DAYS AFTER WE RECEIVE YOUR RETURN. THE EXACT TIME CAN VARY AND IS SUBJECT TO THE INDIVIDUAL PAYMENT PROVIDER. ONCE REFUNDS HAVE BEEN PROCESSED, WE RECOMMEND CONTACTING YOUR PAYMENT PROVIDER FOR UPDATES.